Cybersecurity & Technical Copywriter
Complex systems, plainly said.
Engineering blogs, security thought leadership, and technical documentation that earn trust with developers, security teams, and the non-technical buyers who sign off.
Audiences
Developers, CTOs, security practitioners, and business decision-makers
Formats
Engineering blogs, thought leadership, SOPs, manuals, and design-system content
Topics
Ruby on Rails, ISO 27001, DevOps, VPN privacy, and cybersecurity training
Case study 01 · P2H
An engineering blog developers trust
P2H, a global software development company, needed technical content that proves engineering depth to CTOs and product leaders. I worked with P2H engineers to turn their expertise into guides that hold up to developer scrutiny.
- FrameworksA Ruby on Rails 7 series on background jobs, caching, security, and version migration.
- ComplianceA plain-language path to ISO 27001 certification for buyers who vet vendors on security.
- DevOps & UXSME-led stories on production stability, vendor partnerships, and a user-first redesign of a donation platform.
Selected P2H articles
- Sidekiq in Ruby on Rails 7Background job processing
- Caching Strategies in Ruby on Rails 7Performance engineering
- Comparing Active Record and Sequel in Ruby on RailsDatabase tooling
- Security Measures in Ruby on Rails 7Application security
- Migrating from Ruby on Rails 5 to 7Legacy system roadmap
- The Path to ISO 27001 CertificationCompliance and governance
- How One Small Mistake Can Disrupt ProductionDevOps and reliability
- Driving Collaboration: Strategies for Effective Vendor PartnershipsIT services and public-sector delivery
Case study 02 · SANS Institute
Thought leadership for the cybersecurity training leader
SANS trains the people who defend networks for a living, so the content has to respect their expertise. I wrote articles that help security professionals choose live training and turn a completed course into career momentum.
- AudienceSecurity practitioners, team leads, and the managers who approve training budgets.
- GoalMove readers from interest to registration with clear, specific value.
SANS articles
- What to Expect at SANS Live Training EventsProgramming, instructors, and community
- You’ve Taken a SANS Course. Now What?Turning training into career growth
Consumer privacy · CyberGhost VPN
Privacy, made practical
Search-driven guides that show everyday users how a VPN protects them while they stream, travel, and browse.
Netflix or Amazon Prime Video?
A feature-by-feature comparison to help readers choose.
Top Streaming Apps for Android
How to use a VPN to stream securely on Android.
Live Stream March Madness on Fubo
Watching NCAA games, even on restricted Wi-Fi.
Technical writing
Documentation people follow
SOPs, manuals, and training content built from recordings, SME interviews, and dense source material.
- Media agencyStandard operating procedures. Step-by-step SOPs, with screenshots and graphics, for billing, performance management, and learning management systems, plus SharePoint resources and user manuals. Titles include Releasing Print Insertion Orders, Record Approval Process for Invoicing, and Pulling Actualization and Spend Reports.
- 120WaterTrade-journal article. “A Heavy Lift”, written through The Boeh Agency for 120Water and published in Water Environment & Technology, on how small water systems can meet Lead and Copper Rule Revisions (LCRR) compliance.
- VectorformDesign-system content. Condensed technical documentation into short, brand-aware content for a client’s internal design system, working with SMEs and leadership in Figma, FigJam, and Mural.
- CGI FranchiseTraining manuals and courses. Training manuals, job descriptions, and online modules with graphics, downloads, and assessments.
- Platinum HeartsPolicy and procedure manual. A custom manual aligned with New Jersey state regulations for a nonprofit’s residential facility. “She gave our document a look that we could not have created on our own.” — Sharon Benjamin
She has a strong ability to translate complex information into clear, user-friendly documentation… Any team looking for a skilled, dependable technical writer would be lucky to work with Jen!Christine Nguyen, Ad Tech Services & OS Operations, managed Jennifer directly
Have a technical product to explain?
Send me the spec, the SME, or the recording. I’ll turn it into content your buyers and users understand.
Let’s talk